Effective date: 7 November 2026
This Shipping and Delivery Policy explains how orders placed on Chitikelo reach you.
1. Where we deliver
Chitikelo delivers within Rayachoti and the surrounding areas served by our partner stores. When you set your delivery location, the app shows only the stores that deliver there. We do not ship outside our service areas.
2. Who delivers
Orders are delivered by Chitikelo delivery partners, or by the store itself where the store offers its own delivery. You can follow your order live in the app once it is on its way.
3. Delivery times
Each store shows an estimated delivery time before you order. Most orders arrive the same day, usually within an hour. Times can change with store preparation, traffic, weather or high demand; the app keeps the estimate up to date. Scheduled orders are delivered in the slot you choose.
4. Delivery charges
The delivery charge depends on distance and order type and is shown at checkout before you pay. Some stores or offers include free delivery above an order value; when they do, it is shown at checkout.
5. Receiving your order
- Please be available at the address you gave and keep your phone reachable. The delivery partner may call if they cannot find the address.
- Check the items when they arrive. Report anything missing or damaged in the app as described in the Refund Policy.
- If nobody is available and we cannot reach you, the order may be returned to the store and cancellation and refund terms apply.
6. Parcel delivery
Parcels must be packed securely and must not contain anything prohibited by law, hazardous, perishable without suitable packing, or of exceptional value. The charge is shown when you book, based on the parcel category and distance.
7. Contact
Email hello@chitikelo.com or call +91 9052 11 44 88.