Effective date: 7 November 2026
This Cancellation Policy explains how orders placed on Chitikelo can be cancelled.
1. Cancelling as a customer
- You can cancel from the order screen until the store starts preparing your order. You are not charged, and any online payment is refunded in full.
- Once the store is preparing the order or a delivery partner has picked it up, it can no longer be cancelled from the app. Contact support and we will help where we can; cooked food and items packed to order may not be refundable at this stage.
- Parcel bookings can be cancelled free of charge until a delivery partner accepts the pickup.
2. Cancellations by the store or by Chitikelo
A store may cancel an order if items are unavailable or it cannot prepare the order in time. We may cancel orders that look fraudulent, that we cannot deliver to the address given, or that break our Terms. In these cases you receive a full refund.
3. Repeated cancellations
Cash-on-delivery orders that are refused at the door or repeatedly cancelled after dispatch may lead to cash on delivery being switched off for the account.
4. Refunds
Refunds for cancelled orders follow the Refund Policy.
5. Contact
Email hello@chitikelo.com or call +91 9052 11 44 88.